Matte Protocol ships orders same business day via UPS Ground from Minneapolis if placed before 5 PM CT. Typical delivery within the continental US is 2–5 business days depending on zone.
Cutoff Times
- Before 5 PM CT (Mon–Fri): ships same business day
- After 5 PM CT or weekends: ships next business day
- Tracking number emails when the UPS label prints
Transit Times by Zone
| Region | Typical UPS Ground |
|---|---|
| Upper Midwest (MN, WI, IA, IL, ND, SD) | 1–2 business days |
| Central US | 2–3 business days |
| East Coast / West Coast | 3–5 business days |
| Mountain West / Far Northwest | 3–5 business days |
What’s in the Package
- Plain corrugated outer mailer (no branding)
- Sealed amber glass vials, individually bubble-wrapped
- Anti-static foam cushioning above and below vials
- Cold pack added June through August for summer transit
- Packing slip and COA cover sheet inside
- UPS label with tracking
Shipping Costs
- UPS Ground: flat rate at checkout (varies by destination)
- Free shipping on orders $200+
Damage on Arrival
Inspect every vial on receipt. If anything arrives damaged, email [email protected] within 48 hours with photos of the package and damaged vial. Replacement shipped, no return shipping required.
Full shipping policy at /shipping-policy/.
Research use only. Not for human consumption. Statements not evaluated by the US FDA.